ICICI PGPRM Programme
Start Your Banking Career with the ICICI PGPRM Programme 2025
The ICICI Post Graduate Program in Relationship Management (PGPRM) 2025, offered in collaboration with ITM Skills Academy and NIIT, is a dynamic opportunity for young graduates to launch a rewarding career in banking. This 21-day online training program is designed to transform fresh talent into skilled Relationship Managers at ICICI Bank, India’s leading private sector bank, with a starting salary of ₹2.8 LPA. Tailored for customer-centric sales and relationship management roles, the program equips candidates with essential banking skills, product knowledge, and compliance expertise. Here’s a comprehensive guide to the ICICI PGPRM Programme, including eligibility, selection process, test pattern, and more.
Program Overview
The ICICI PGPRM Programme is a 21-day online blended learning initiative aimed at creating industry-ready banking professionals. Delivered by ITM Skills Academy and NIIT, the program focuses on developing skills in sales, customer relationship management, and banking operations. Upon successful completion, candidates are absorbed as Relationship Managers at ICICI Bank, with a focus on customer acquisition, cross-selling, and providing 360-degree banking solutions.
Key Highlights:
- Job Role: Relationship Manager (Sales and Service)
- Salary: Gross CTC of ₹2.8 LPA (subject to location-based variations and performance incentives)
- Certification: Digitally verifiable Post Graduate Program in Relationship Management (PGPRM) Certificate from NIIT
- Program Duration: 21 days of online training (Monday to Saturday)
- Course Fee: ₹49,560 (effective from February 1, 2024; no GST mentioned, confirm with official sources)
- Fee Reimbursement: Not refundable; loan facility available
- Job Location: Across India, based on ICICI Bank’s requirements
- Training Partners: ITM Skills Academy and NIIT Institute for Finance, Banking, and Insurance (IFBI)
- Stipend: No stipend provided during the 21-day training
Training Structure
The ICICI PGPRM Programme is a concise, immersive online training program conducted over 21 days, focusing on equipping candidates with the skills needed for a Relationship Manager role.
Training Details:
- Duration: 21 days (online, Monday to Saturday)
- Stipend: No stipend provided during training
- Curriculum:
- Understanding ICICI Bank’s products, processes, and policies
- Sales techniques for banking and financial products
- Customer relationship management and 360-degree banking solutions
- Digital banking and compliance frameworks
- Real-world case studies, role-plays, and skill-based assessments
- Training on customer acquisition, cross-selling, and service excellence
- Delivery Mode: Online, with real-time classes by NIIT and ITM instructors, supported by the NIIT Digital Learner Experience Platform (accessible via www.training.com)
- Learning Tools: Includes app-based resources, guided practice, hands-on exercises, and access to a learner dashboard for schedules, content, and assessments
Upon completion, candidates are awarded a Post Graduate Program in Relationship Management Certificate and join ICICI Bank as Relationship Managers in a sales-focused role.
Eligibility Criteria
To apply for the ICICI PGPRM Programme 2025, candidates must meet the following requirements:
- Age: 20–25 years (born on or after February 2000, as of the reference date, e.g., 01.02.2025)
- Gender: Open to both male and female candidates
- Educational Qualification:
- Full-time graduation in any stream (e.g., BA, B.Com, BBA, B.Sc, BCA, etc.)
- Minimum 50% marks in 10th, 12th, and graduation (aggregate across all years/semesters, no backlogs)
- Graduation must be in regular mode (no correspondence, distance learning, vocational, or open schooling allowed)
- Academic Gap: Maximum 2-year gap allowed between 10th, 12th, and graduation
- Additional Requirements:
- Must possess a PAN card and Aadhaar card, with copies submitted during the selection process
- No blood relatives (parents, siblings, spouse, or children) should be employed at ICICI Bank or under consideration for employment with ICICI group companies
- Candidates must not have been interviewed by ICICI Bank in the last 6 months or previously employed by ICICI Bank or its third-party partners
- Experience: Open to fresh graduates and candidates with up to 1 year of work experience
Course Fee and Financing
- Total Fee: ₹49,560 (effective from February 1, 2024; confirm if GST is applicable via official sources)
- Payment Options: Payable via Eazy Pay, Google Pay, PhonePe, or PayTM to “ITM Edutech Training Pvt. Ltd.”
- Loan Facility: Available to finance the course fee; candidates can contact the program’s loan helpdesk for guidance
- Fee Reimbursement: Not refundable
- Transparency Note: ITM Skills Academy emphasizes that no additional payments beyond the stated fee are required. Any requests for extra payments are fraudulent and should be reported.
Selection Process
The selection process for the ICICI PGPRM Programme is straightforward and merit-based, designed to identify candidates with strong sales aptitude and banking potential. The steps are:
- Online Application:
- Register on the ICICI Bank Careers portal (www.icicicareers.com) or through ITM Skills Academy/NIIT websites
- Pay a non-refundable application fee (amount not specified; typically ₹500–₹2,000, confirm with official sources)
- Receive a unique Applicant ID for future reference
- Online Assessment Test:
- Aptitude Test: Tests Numerical Comprehension, Verbal Comprehension, and Logical Reasoning
- English Proficiency Test: Evaluates basic English writing skills
- ICICI Bank Sales Profiler Test: Assesses aptitude for sales roles
- Personal Interview:
- Conducted by a panel from NIIT, ITM, and ICICI Bank
- Assesses communication skills, banking awareness, and suitability for the Relationship Manager role
- Provisional Offer Letter:
- Issued after document verification (10th, 12th, graduation certificates, PAN, Aadhaar, resume) and background checks
- Training:
- Enrolled candidates begin the 21-day online training
- Job Placement:
- Successful candidates join ICICI Bank as Relationship Managers, with postings across India based on bank requirements
Note: The exact assignment and nature of work are at ICICI Bank’s discretion, with sales being a core component of all roles.
Test Pattern for Online Assessment
The online assessment is a critical step in the selection process. Based on information from similar programs and industry standards, the test pattern includes:
- Type: Objective, multiple-choice questions
- Sections:
- Numerical Comprehension: Tests arithmetic, data interpretation, and quantitative aptitude
- Verbal Comprehension: Assesses grammar, vocabulary, and reading comprehension
- Logical Reasoning: Evaluates analytical and problem-solving skills
- English Proficiency Test: Tests basic English writing skills
- ICICI Bank Sales Profiler Test: Gauges aptitude for sales and customer interaction
- Duration: Typically 60–90 minutes (subject to official notification)
- Negative Marking: Not specified; candidates should check the official guidelines
- Preparation Tips:
- Study quantitative aptitude using resources like RS Aggarwal or Arun Sharma
- Practice English grammar, vocabulary, and comprehension
- Prepare for logical reasoning with mock tests
- Review basic banking concepts, such as retail banking, financial products, and customer service
- Practice sales-oriented scenarios to excel in the Sales Profiler Test
Roles and Responsibilities of a Relationship Manager
As a Relationship Manager at ICICI Bank, you will play a pivotal role in delivering customer-centric banking solutions. Key responsibilities include:
- Customer Acquisition: Onboard new customers through assigned leads and branch vicinity opportunities
- Cross-Selling: Promote ICICI Bank products like savings accounts, fixed deposits, loans, credit cards, insurance, and mutual funds
- Customer 360: Offer 360-degree banking solutions to meet diverse customer needs
- Relationship Management: Build and maintain long-term client relationships to enhance retention and wallet share
- Service Excellence: Provide best-in-class service with zero errors, ensuring customer satisfaction
- Compliance: Adhere to banking regulations, KYC norms, and internal policies
- Sales Targets: Achieve sales goals through direct sales, referrals, and data-driven strategies
- Digital Banking: Educate customers on digital banking platforms and services
The role may involve travel within and around the assigned location/city to meet clients and achieve sales targets.
Why Choose the ICICI PGPRM Programme?
The ICICI PGPRM Programme offers several advantages for aspiring bankers:
- Fast-Track Career Start: A 21-day intensive program ensures quick entry into a banking career as a Relationship Manager
- Industry-Leading Training: Delivered by NIIT and ITM Skills Academy, with a focus on sales, product knowledge, and compliance
- Assured Job Placement: Guaranteed role at ICICI Bank upon successful completion
- Affordable Fee: At ₹49,560, the program is cost-effective, with loan facilities available
- Digital Learning Platform: Access to NIIT Digital for seamless learning, including real-time classes, role-plays, and case studies
- Inclusive Opportunity: Open to graduates from any stream with 50% marks, ideal for freshers and those with minimal experience
- Career Growth: Offers a strong foundation for long-term growth in sales and relationship management roles at ICICI Bank
Conclusion
The ICICI PGPRM Programme 2025 is an excellent opportunity for graduates aged 20–25 to fast-track their banking careers with ICICI Bank. With its focused 21-day online training, industry-aligned curriculum, and assured placement as a Relationship Manager, the program is ideal for those passionate about sales and customer service in banking. Despite the non-refunded course fee, the affordable cost, loan facility, and guaranteed job make it a worthwhile investment. If you meet the eligibility criteria and are ready to excel in a dynamic banking role, apply now, prepare diligently for the selection process, and embark on a rewarding journey with ICICI Bank!
For more details, visit www.icicicareers.com, www.itm.edu, or www.niit.com. Stay updated on application deadlines and batch commencement dates.