ICICI PGPRM Program Interview Questions and Answers in 2025
ICICI PGPRM Program Interview Questions and Answers in 2025
The ICICI Bank Post Graduate Program in Relationship Management (PGPRM), offered in collaboration with NIIT Institute of Finance, Banking and Insurance (NIIT IFBI), is a premier 45-day residential training program designed to prepare graduates for roles as Relationship Managers or Customer Service Executives in ICICI Bank’s retail banking division. With ICICI Bank’s network of over 6,600 branches and a projected 1.5 lakh banking vacancies in India in 2025, the PGPRM is a gateway to a rewarding career with a starting CTC of ₹4.5–5 LPA and a ₹7,500 stipend during training. The selection process, including an online aptitude test and face-to-face interview, is highly competitive. This blog provides common interview questions and sample answers for the PGPRM program, with preparation insights from Eduooze Skill Institute, a trusted training provider with over 7,000 placements.
Source: ICICI Bank PGPRM Program | NIIT – learnforjobs.niit.com
Overview of the ICICI PGPRM Program
- Program Structure:
- Duration: 45 days of residential training at NIIT IFBI campuses, focusing on customer relationship management, sales, banking operations, and compliance (e.g., KYC/AML).
- Certification: Joint certificate from ICICI Bank and NIIT IFBI upon completion (minimum 60% marks required).
- Job Role: Relationship Manager or Customer Service Executive, handling client portfolios, cross-selling products, and ensuring customer satisfaction.
- Eligibility:
- Age: 21–28 years.
- Education: Graduate or postgraduate with 50%+ marks in any discipline.
- Experience: 0–3 years.
- Requirements: Proficiency in English and local language, no relatives employed at ICICI Bank, no disciplinary/legal issues.
- Salary: ₹4.5–5 LPA CTC upon placement, with a ₹7,500 stipend during training.
- Locations: Placements across India, including Bihar and Jharkhand (e.g., Patna, Ranchi).
- Program Fees: ₹1,50,000 + GST, with loan options available.
Eduooze Skill Insight: “The PGPRM is ideal for freshers and early-career professionals aiming for customer-facing roles. Our PGCRB program ensures success in its competitive interviews,” says Bhavna Rohera, Banking Trainer.
Source: ICICI Bank PGPRM | NIIT – www.niit.com
The PGPRM Selection Process
Based on official sources and candidate feedback from platforms like AmbitionBox and Glassdoor, the selection process includes:
- Online Application:
- Register via learnforjobs.niit.com with a non-refundable fee (₹11,800 including GST).
- Submit resume, educational certificates, PAN card, and address proof.
- Online Aptitude Test:
- 50–60 questions covering Numerical Ability, Reasoning Ability, Verbal Ability, and Basic Banking Awareness.
- Duration: 60 minutes, with negative marking (0.25 marks per wrong answer).
- Example: Solve a data interpretation question on deposit trends or a cloze test on banking products.
- Face-to-Face Interview:
- Conducted by ICICI Bank and NIIT IFBI panel, focusing on communication, sales skills, customer service, and banking knowledge.
- Duration: 15–25 minutes.
- Document and Background Verification:
- Verifies eligibility (e.g., no relatives at ICICI Bank).
- Successful candidates receive a Letter of Intent (LOI).
Candidate Experience: “I applied for PGPRM in February 2025. The aptitude test had tricky DI questions, but Eduooze Skill’s mocks helped me score 78%. The interview focused on customer service scenarios and my willingness to relocate.” – Ankit M., Patna, 2025.
Common Interview Questions and Sample Answers
Below are frequently asked ICICI PGPRM interview questions with sample answers, based on candidate experiences and expert insights from platforms like Naukri and AmbitionBox.
1. Tell Me About Yourself
- Purpose: Assesses communication skills and alignment with the role.
- Sample Answer: “Good morning! I’m Priya Sharma, a B.Com graduate from Patna University with 62% marks. During my internship at a retail firm, I developed strong customer engagement skills, achieving 10% above sales targets. I’m passionate about banking and excited to join ICICI’s PGPRM to grow as a Relationship Manager, leveraging my communication and problem-solving skills to enhance customer satisfaction.”
- Tip: Keep it concise (1–2 minutes), focusing on education, relevant experience, and motivation for banking.
Source: ICICI Bank Interview Questions | Naukri – www.naukri.com
2. Why Do You Want to Join the ICICI PGPRM Program?
- Purpose: Evaluates your research and alignment with ICICI’s values.
- Sample Answer: “ICICI Bank is India’s second-largest private bank, known for its customer-centric approach and digital innovations like the iMobile app. The PGPRM program, with its intensive training and guaranteed placement, offers a unique opportunity to develop skills in relationship management and contribute to ICICI’s legacy of excellence. I’m excited to work in a dynamic environment and serve diverse clients.”
- Tip: Highlight ICICI’s reputation, program benefits, and your career goals.
Source: Top 21 ICICI Bank Interview Questions | ResumeKraft – resumekraft.com
3. What Do You Know About ICICI Bank and Its Products?
- Purpose: Tests your research and understanding of banking services.
- Sample Answer: “Founded in 1994, ICICI Bank is headquartered in Mumbai and offers a wide range of products, including savings and current accounts, personal and home loans, credit cards, fixed deposits, and wealth management services. Its digital platforms like iMobile and internet banking enhance customer convenience. ICICI’s focus on financial inclusion and global presence in 17 countries make it a leader in private banking.”
- Tip: Mention specific products (e.g., iMobile, credit cards) and ICICI’s market position.
Source: ICICI Bank Interview Questions | AmbitionBox – www.ambitionbox.com
4. How Would You Handle a Difficult Customer?
- Purpose: Assesses customer service skills and problem-solving ability.
- Sample Answer: “Using the STAR method: In my internship, a customer was upset about a billing error. I listened empathetically, clarified the issue, and coordinated with the team to correct it within 24 hours. I followed up to ensure satisfaction, resulting in a positive review. At ICICI, I’d apply the same approach—listening actively, resolving promptly, and maintaining transparency to build trust.”
- Tip: Use the STAR method (Situation, Task, Action, Result) and emphasize empathy.
Source: Top 30 ICICI Bank Interview Questions | Indis Academy – indis.academy
5. How Would You Sell a Banking Product to a Customer?
- Purpose: Evaluates sales skills and customer focus.
- Sample Answer: “I’d start by understanding the customer’s needs through active listening. For example, if they’re a frequent traveler, I’d pitch ICICI’s Sapphiro Credit Card, highlighting its travel benefits like lounge access and 5% cashback on international spends. I’d address concerns transparently and follow up to ensure satisfaction, aligning with ICICI’s customer-centric values.”
- Tip: Tailor the pitch to customer needs and mention specific ICICI products.
Source: ICICI Bank Interview Questions | AmbitionBox – www.ambitionbox.com
6. What Are the Different Types of Accounts at ICICI Bank?
- Purpose: Tests banking knowledge relevant to relationship management.
- Sample Answer: “ICICI Bank offers four main account types:
- Checking Account: No interest, unlimited transactions, no minimum balance.
- Savings Account: Interest-bearing (3–3.5%), requires minimum balance, limited transactions.
- Money Market Account: Combines savings and checking benefits, higher returns, minimum balance required.
- Certificate of Deposits (CD): Fixed-term deposits with higher interest (5–7%) for 5–7 years.”
- Tip: Be precise and relate accounts to customer needs.
Source: Top 21 ICICI Bank Interview Questions | PWSkills – pwskills.com
7. What Is KYC, and Why Is It Important?
- Purpose: Assesses understanding of banking regulations.
- Sample Answer: “KYC, or Know Your Customer, is a process to verify customer identity using documents like PAN or Aadhaar to prevent fraud and money laundering. It’s crucial for compliance with RBI guidelines, ensuring financial system integrity and building customer trust, which aligns with ICICI’s commitment to transparency.”
- Tip: Explain the concept simply and connect it to regulatory compliance.
Source: Top 30 ICICI Bank Interview Questions | Indis Academy – indis.academy
8. Are You Willing to Relocate Anywhere in India?
- Purpose: Tests flexibility and commitment to the role.
- Sample Answer: “Yes, I’m open to relocating anywhere in India. As a Relationship Manager, I understand the importance of serving diverse customers across ICICI’s 6,600+ branches. I’m adaptable and eager to contribute to the bank’s mission, whether in urban or rural areas.”
- Tip: Emphasize flexibility and enthusiasm for the role.
Source: ICICI Bank Interview Experiences | Hitbullseye – gdpi.hitbullseye.com
9. What Are Your Strengths and Weaknesses?
- Purpose: Evaluates self-awareness and fit for the role.
- Sample Answer: “My strengths are strong communication and customer relationship skills, honed during my internship where I exceeded sales targets by 15%. My weakness is occasionally over-analyzing decisions, but I’m improving by setting clear timelines and seeking feedback, ensuring efficiency in fast-paced banking roles.”
- Tip: Choose strengths relevant to relationship management and a manageable weakness with an improvement plan.
Source: ICICI Bank Interview Questions | Glassdoor – www.glassdoor.com
10. How Do You Stay Updated with Banking Trends?
- Purpose: Assesses your interest in the industry.
- Sample Answer: “I stay updated by reading financial news on platforms like Economic Times and following RBI’s X posts for policy updates like the 6.75% repo rate in 2025. I also attend webinars and discuss trends with peers, ensuring I’m informed about innovations like ICICI’s iMobile app.”
- Tip: Mention specific sources and connect to ICICI’s digital focus.
Source: Top 21 ICICI Bank Interview Questions | ResumeKraft – resumekraft.com
Preparation Tips for the PGPRM Interview
- Research ICICI Bank:
- Study ICICI’s history (founded 1994), products (e.g., iMobile, Sapphiro Credit Card), and values (customer focus, innovation).
- Use resources like www.icicibank.com and annual reports.
- Practice Common Questions:
- Use the STAR method for behavioral questions (e.g., handling difficult customers).
- Prepare sales pitches for ICICI products (e.g., fixed deposits, loans).
- Eduooze Skill Support: Our role-play workshops simulate PGPRM interview scenarios.
- Master Banking Knowledge:
- Learn 20+ terms: KYC, AML, CASA, CRR (4.5%), SLR (18%), repo rate (6.75%).
- Study ICICI’s digital platforms and rural banking initiatives.
- Eduooze Skill Support: PGCRB’s banking awareness modules cover these topics.
- Refine Communication Skills:
- Practice concise, confident answers (1–2 minutes).
- Maintain eye contact, smile, and use professional body language.
- Eduooze Skill Support: Our communication workshops enhance clarity and confidence.
- Dress Professionally:
- Wear formal attire (e.g., suit in neutral colors like navy or grey).
- Ensure neat grooming and arrive 15 minutes early.
Source: ICICI Bank Interview Questions | Naukri – www.naukri.com
Sample Study Plan (4 Weeks)
- Week 1: Build Basics:
- Study banking terms (10/day, e.g., KYC, CASA).
- Practice aptitude test questions (20 numerical, 15 reasoning, 10 verbal/day).
- Draft answers for “Tell Me About Yourself” and “Why ICICI?”
- Week 2: Advanced Preparation:
- Practice DI (15 questions/day) and puzzles (10/day).
- Prepare sales pitches for 2–3 ICICI products.
- Study ICICI’s history and products.
- Week 3: Mock Interviews:
- Take 3 full-length aptitude mocks weekly (50–60 questions, 60 minutes).
- Practice 5 interview questions daily with Eduooze’s role-plays.
- Revise banking terms and RBI policies.
- Week 4: Final Prep:
- Take 5 aptitude mocks, aiming for 80+ marks.
- Practice 10 interview answers and 3 sales pitches.
- Review ICICI’s digital innovations (e.g., iMobile).
Eduooze Skill Support: PGCRB’s structured plan aligns with this schedule.
Why Choose Eduooze Skill Institute?
- PGCRB Program: Covers aptitude, banking knowledge, sales, and interview skills.
- Mock Tests: 1,000+ questions simulating PGPRM’s aptitude test.
- Workshops: Focus on customer service scenarios, sales pitches, and communication.
- Job Fairs: Connect with ICICI recruiters in Patna, Ranchi, and beyond.
- Certifications: PGCRB certificate boosts employability.
- Contact: 9142465110 or www.eduooze.com.
Testimonial: “Eduooze’s mock interviews and banking modules helped me ace the PGPRM interview with confidence!” – Neha R., Jamshedpur, 2025.
Conclusion
The ICICI PGPRM Program interview is a critical step toward a rewarding career as a Relationship Manager with India’s second-largest private bank. By preparing for common questions, mastering banking knowledge, and practicing sales and customer service scenarios, candidates can excel. Eduooze Skill Institute’s PGCRB program, with its tailored mock tests, workshops, and job fairs, ensures you’re ready to impress. Start your preparation today to secure a spot in the ICICI PGPRM Program in 2025.
Call to Action: Ace the ICICI PGPRM interview with Eduooze Skill’s PGCRB! Call 9142465110 or visit www.eduooze.com to enroll and access mock tests, certifications, and job fairs for 2025.